This one’s a gem.
I called on this facility a month ago and the corporate office sent me a couple of coupons for free hamburgers. Yes, I ate them, but that does not keep me quiet. Tonight was almost hilarious.
Before I go further, I did promise the woman on the hotline that I would remove this from the website when I feel the problem was resolved. I told her not to send coupons since that wasn’t going to solve the problem.
The posted hours of operation here 8 am to 10 pm on Sundays. I have had this issue before with them, but that was on a Saturday morning that listed 6 am as the opening time. It was 8 am before they opened.
I tried to open the doors, but they were locked. I had to pee, so I wanted satisfaction. I called the incredibly helpful woman on the phone, and she asked for every little detail including a description of the employee. She wanted his name, but I couldn’t get in. I decided to go through the drive-thru.
While she was still on the phone, I asked the employee his name. He refused to give it. The woman said she couldn’t hear what he said, so I asked him again. He said that the dining room was closed and only the drive-thru was working. I asked his name again and he refused. She said she had never come across anything like this before.
I drove to the window and he reminded me that the dining room was closed. I asked his name again, and ‘Cuyler’, as the name tag stated refused to speak. I asked to speak with the manager and he took off. He came back 2 minutes later (I timed it) and told me that ‘Francisco’ “was the Shift Leader, but (was) really busy cooking the food.” I told him that I would call the owner tomorrow. Before I got off the phone with the hotline, she told me that they would be able to get all the names with the records.
This woman also stated that she would submit this to the District level, which with my understanding can cover up to 30 stores.
I hope this woman can accomplish all she said she could. If she does, I will remove this and say something nice for once.
Maybe.
