So I headed to the Carl’s Jr. in Layton, Utah last night to feed the kiddies, and ran into my usually, yet varied headache. This time I brought in one of my coupon bribes for calling Corporate and being rather pissed off about the 3″ of grime on the floor of their Salt Lake store on 13th East. It was for a free Famous Star (the banner burger). An argument quickly ensued when I was told I couldn’t use it as a combo. I explained that I couldn’t agree more. They continued to tell me the same story over and over and I said I would buy the drink and fries separately, and it wouldn’t sink in. I finally explained to them how one gets a free coupon for a burger; that incompetence in service plays a major role, and then the light bulb came on.
I just don’t understand how it can be so difficult to think outside the box, the bun, or whatever.
